In the survey, all respondents were asked to evaluate performance of airport departments. Respondents' residence addresses and their final destinations were also an essential information of the quiz. This information helps to monitor preferences and needs of passengers in order to systematically improve quality of services and gain a positive effect on route system development.
Most of the interviewees were satisfied with the quality of the airport services performed. The vast majority of respondents are local residents of Luhansk and Donetsk region. The most widespread aims of flights are business trip and tourism.Almost half of the surveyed travelers takes at least 1 -5 flights per year, more than 10 percent flight 11 -20 times annually